Improving patient flow while increasing patient satisfaction.
For more than 20 years, Avascend has been a leader in logistical solutions and superior guest services. Our passion for serving others, our hospitality experience, and our strong operational infrastructure provide the foundation for serving over 120 hospitals from Alaska to Florida through our more than 1,100 employees.
Avascend is the first and best “healthcare hospitality” company in the country. Unlike others who specialize in the back-of-the-house functions like food service or environmental services and unlike other companies who started in the parking business, Avascend has always believed that parking and logistics is ultimately about people. Avascend is what might be referred to as a front-of-the-house company; focused on not just patient flow and logistics, but the total patient, guest, employee, and physician experience.
A patient’s or visitor’s perception of a hospital is directly effected by, not only the medical professionals at the hospital, but by the line staff. Avascend puts people trained in providing extraordinary customer service in these front, line staff positions to improve the patient and visitor experience at your hospital. Our healthcare hospitality services, from valet parking to branded food retail services, are designed to support patients and visitors during a time when assistance is most valuable, allowing them to focus on their health and the health and experience of their loved ones.
Avascend specializes in creating a lasting, positive impression for the customers and employees of our healthcare clients. The result is a measurable increase in patient flow, improved patient satisfaction, and better retention of healthcare professionals.