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Valet Parking

Improving patient flow starts with getting patients into the hospital and Medical Office Building for their appointments on time. Avascend valet parking professionals are trained to treat people exceptionally well, while welcoming them and arranging to park and ultimately retrieve their vehicle. This warm and courteous service leaves patients and guests appreciating the extra care and touch, in addition to the convenience.

Patient Bellstaff

Avascend's Patient Bellstaff Service turns hospital stays into hospitality experiences. Drawing upon our extensive hospitality experience in multiple industries, Avascend has introduced bellstaff services to the healthcare industry. Patients genuinely appreciate the assistance and customer-friendly service of a bellman to collect and transport their belongings when entering and departing a medical facility.

Wheelchair Escort

Avascend Wheel Chair Escort service allows hospitals to reap immediate and measurable savings by releasing the burden of discharges from short-staffed and clinically-trained nurses. Our service has proven to improve staff morale while improving the satisfaction of patients and guests. Our Avascend hospitality professionals are committed to leaving a warm and lasting impression with those he or she touches.

Concierge

Avascend Concierge attendants help patients and their loved ones focus on the more important issues of the healing process. The Avascend Concierge Service is designed to respond to any patient or visitor request which may afford them more time for their medical or personal needs. Physicians and staff often use the service to help manage their hectic schedules. In this way the Avascend Concierge Service has proven to be a meaningful employee benefit and retention tool.

Room Service

Food service and delivery is often overlooked as an opportunity for excellence, though it often tops the list of patient and guest dissatisfaction. Avascend brings customer service excellence to this area of the patient experience though room delivery and tray pickup. Patients are greeted warmly by Avascend's customer-service trained staff creating a positive interaction with the patients and guests of your facility.

Internal Patient Transportation

Internal Patient Transportation is an essential component which can singularly improve patient flow within a hospital. An effective centralized IPT department will allow a hospital to process more patients through its diagnostic and specialty treatment departments with fewer FTE's, improving the financial returns on investments in facility and equipment. With trained hospitality professionals doing the transporting, you get the added benefit of improved patient satisfaction.

Environmental Services (EVS)

Avascend's Environmental Service places the important and necessary housekeeping and infection control processes in the hands of warm, compassionate and caring people whose aim is to clean and sanitize, while brightening the day of patient's, guests, and staff. Paired with an effective IPT department, a high performing EVS department can further improve patient flow while improving patient satisfaction.

Parking Management & Pay-to-Park

Effective parking strategies are taking on vital importance to improve patient, visitor and employee satisfaction. Often one of the side effects of hospital expansion, is overwhelming parking and service challenges. As hospitals expand the buildings on their campuses, they often are forced to expand directly into already limited parking capacity. Avascend can provide solutions to mitigate parking hardships as well as free capital for reinvestment in clinical and revenue generating equipment and services within the hospital.

Shuttle Transportation

Clean and new shuttles, along with Avascend professional, courteous and personable drivers will make shuttle transportation a more enjoyable experience for employees. This is especially important when construction has impeded on existing parking, forcing employees to distant surface lots. Avascend's Shuttle Transportation Service has proven to enhance an employee's daily experience with often frustrating parking arrangements.

Retail Development

Today, hospitals are searching for ways to improve their quality and service image, while creating alternative sources of revenue. Avascend's Retail Development Service is a powerful staff, employee, guest and patient satisfier while offering your hospital a potential alternative source of revenue. Avascend is responding as guest and hospital staff and employees are choosing branded food options over traditional institutional cafeteria food and beverages.

Private Events

For Charity Events, Private Parties, Weddings, Galas and more€¦

Special events require precision at each and every step.  For more than 20 years, Avascend has been a leader in providing hospitality related services in the Kansas City area.   We specialize in creating a lasting, positive impression for our clientele by standardizing the level of customer service that defies explanation.Avascend offers a wide array of services to ensure your event runs as smoothly as possible.

Avascend Services

> Valet Parking > Concierge > Parking Management & Pay-to-Park
> Internal Patient Transportation > Wheelchair Escort > Shuttle Transportation
> Patient Bell Staff > Room Service > Environmental Services
> Retail Development > Private Events